We strongly believe in the craftsmanship and quality of our gear, but if for any reason you're not 100% satisfied with your purchase, we will gladly accept returns within 30 days of delivery, subject to the eligibility requirements below.
We do not accept returns for RØDE products. Warranty and product support for RØDE products is provided by RØDE directly.
1. Contact us with your order number, a receipt or proof of purchase, and a brief description of the reason for the return before shipping the item(s) back to our warehouse.
2. If our team determines that your return is eligible, ship your return to our office at the address below:
1269 Rand Road.
Des Plaines, IL 60016, USA
Note: we do not provide prepaid return labels, and it is your responsibility to ship the return to us at your expense.
If you are shipping an item over $75, we strongly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
All items must be unopened and in their original packaging. Opened items will have a minimum 10% restocking fee deducted from refund amount, and we reserve the right to reject returns for any of the reasons outlined below.
Shipping costs are not refundable in any case, and rejected returns can either be sent back at your expense or destroyed.
Returns can be rejected for the following but not limited to, reasons:
- Purchases that were delivered over 30 days ago
- Purchases from an an unauthorized retailer, friend, etc.
- Damaged items resulting from user error, accidents, and normal wear and tear
For information on refunds, please visit our refund policy.