Refund policy
We strongly believe in the craftsmanship and quality of our gear. Still, if for any reason you're not 100% satisfied with your purchase, we will gladly accept returns within 30 days of delivery, subject to the eligibility requirements below.
All products sold as Refurbished are final sale and cannot be returned.
Please note: Items must be shipped back within 30 days. If your return was not shipped on time, we will reject your return. No exceptions!
Attention: We do not accept returns for orders placed through our Amazon store, B&H, or any other authorized vendor. You should process the returns directly with them. Our warranty covers all Beastgrip products purchased from authorized vendors.
Instructions
1. Contact us at info@beastgrip.com with your order number and a brief description of the reason for the return before shipping the item(s) back to our warehouse.
2. If our team determines that your return is eligible, ship your return to our office at the address below:
Beastgrip, Co.
Attn: Return (order number)
1269 Rand Road.
Des Plaines, IL 60016
USA
Tel: 312-283-5283
Please note: We do not provide prepaid return labels, and it is your responsibility to ship the return to us at your expense. If you are shipping an item over $75, we strongly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
Refunds
- Shipping costs are not refundable in any case and will be deducted from the total refund amount. If you choose Free Shipping during checkout and later request to return the product the amount of $7.99 USD will be deducted from your final refund amount.
- Please note: any import duties, taxes, fees, etc., paid during checkout or during customs clearance are non-refundable.
- All returned items must be in their original condition and packaging. Items with signs of use, dents, scratches, damages, etc, will have a minimum 10% restocking fee deducted from the refund amount. We also reserve the right to decline the return if the item shows signs of heavy use and/or is damaged.
Your return will be processed within 1-3 business days of it being delivered back to us. You will receive an email notification with the amount of your refund.
Please note: Refunds are sent back to the original payment method used to complete the purchase. Please allow 3-5 business days for your bank/PayPal or other financial institution to process the funds.