Warranty
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Beastgrip, Co. (“Beastgrip”) offers a one year limited warranty from the shipping date against defects in manufacturing and workmanship on all Beastgrip-branded items contained in original packaging when used as directed in Beastgrip’s published guidelines including, but not limited to, user manual and product descriptions.
Warranty and product support for RØDE products is provided by the manufacturer. http://www.rode.com
Returns
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We offer a 30 day return policy on Beastgrip products. Please send an email to info@beastgrip.com with your order number and a brief description of the reason for the return before shipping the item(s) back to our warehouse (address can be found in the "Shipping" tab below). We reserve the right to charge a processing fee (minimum 10%) or deny the return if the product/s shows signs of use, or is damaged, missing parts, or returned more than 30 days after delivery. We also require a receipt or proof of purchase to complete your return.
We do not accept returns for RØDE products - all RØDE sales are final. Warranty and product support for RØDE products will be provided by the manufacturer. (http://www.rode.com)
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Shipping
To return your product, you should mail your product to: Beastgrip, Co. 1269 Rand Road. Des Plaines, IL 60016, USA
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Refunds (if applicable)
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Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@beastgrip.com.
